Welcome to the AREExpress Seller Center
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Why Sell on AREExpress
AREExpress’s your selling partner, every step of the way.
See Reasons Why
It's easier than ever to list what you're selling and get it seen by people looking for it.
List up to 200 items for free every month, and only pay when they sell!
Backed by powerful technology, a dedicated team, and proactive policies, AREExpress lets you sell with confidence.
170 million buyers
We're one of the world's largest marketplaces, connecting you with buyers near and far.
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AREExpress Protects You
When you sell on AREExpress, you’re protected by policies, transaction monitoring, and data systems that make AREExpress a safe and vibrant community.
You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.
Backed by large-scale, automated detection systems monitoring millions of transactions every day, our team uses world-class technology to prevent problems before they start, so you can focus on your business.
Learn about our policies and best practices, then get back to doing what you’re great at: selling on AREExpress.Read More
When you deliver on your service promises to create good buying experiences, we will protect you from abusive buying behavior and from events outside your control.
Frequently Asked Questions
How am I protected from abusive buyers?
If AREExpress finds a buyer's behaviour is abusive, we will take action on the buyer and remove negative and neutral feedback and defects, including opened cases in service metrics.
What if something happens that is outside of my control?
We will protect you by removing negative and neutral feedback and defects when things happen that are outside your control, such as weather or carrier delays, or when the item arrives late but tracking shows you shipped on time.
Protections for all sellers
Abusive buying activity
When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and defects posted by that buyer, including opened cases in dispute. For abusive buyers, we may also limit the ability to file return requests on the AREExpress site. In serious cases or repeated abusive behavior, we may suspend the buyer's account.
You can help us by reporting the buyer and clearly describing what they are doing. This will help us investigate potential policy violations and take actions to protect you.
Eligibility for protections
If you do any of the following you are not eligible for any seller protections:
● Operate with a false identity
Our abusive buyer policy lays out unacceptable buying behaviour.
Buyers may not misuse our feedback, returns, or buyer protection programs. Our full policy below outlines AREExpress's expectations for buyer behaviour.
Frequently Asked Questions
How do I report abusive behaviour?
You can report a buyer to us by selecting the button below:
What should I do if I think a buyer is making an unreasonable demand?
You're not required to agree to any extras or changes from the terms of your listing. If a buyer is making demands that are not a part of your original listing, you will be protected from negative feedback and defects when you either deliver the item purchased by the buyer according to the original terms of your listing, or cancel the transaction.
To help us identify buyers who are engaging in unacceptable buying behaviour, please report the abusive behaviour
We encourage you to communicate politely and professionally with the buyer. Behavious we don't allow
Don't demand something not offered in the original listing Not allowed
● Select one of the shipping services offered by the seller when you checkout
Don't abuse the buyer protection programs Not allowed
● Contact information: All AREExpress customers must keep their account details up to date. We take action when we know that a customer has false or missing contact information.
Why does AREExpress have this policy?
We want to make sure AREExpress is a safe place to sell. In order to make AREExpress a safe place to sell, we hold our buyers to certain standards. When buyers do not follow these standards we take action on our buyers and we protect our sellers.
When you report a buyer, we listen
When a buyer has violated a buying practices policy, let us know. You may be helping the whole AREExpress community.
Case resolution made easy
The Resolution Center is easiest and most secure way to solve problems with a transaction on AREExpress. Buyers and sellers communicate, and AREExpress can step in and help.
We’ve simplified our policies
AREExpress policies help us provide a secure and fair marketplace for all buyers and
sellers. We’ve simplified our policies so that they will be easy for you to understand, as well as help you manage your business consistent with our rules. And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business.
If you have a policy issue, we’ll help you fix it
If we flag a listing for a potential policy issue, we’ll give you an opportunity to correct the issue and avoid disruptions to your business. We’ll clearly communicate the issue to you and advise specific actions you’ll need to take to correct it. We understand that inadvertent mistakes can happen. And if they do, we’ll help you fix them.
Continue selling while you correct an issue
Rather than end all of your listings or suspend your account, our “Hide All Listings” enforcement measure temporarily hides all of your listings in buyers’ AREExpress search results and browsing while you correct a policy issue. Watchers, bidders, or buyers will still be able to continue to do business with you. After you correct the issue, all of your listings will be visible in search and browsing again, and you won’t lose any of your item’s sales history.
Exclusive Protections for Top Rated Sellers
We protect all sellers from abusive buying behavior and from events outside their control. Your track record matters on AREExpress, and we’ll support you when you deliver on your service promise and provide a good buying experience.
Return shipping label credit for false “item not as described” claims
If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. We’ll reimburse your return shipping label cost up to $2 per return. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in dispute.
not as described” claims
If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. We’ll reimburse your return shipping label cost up to $2 per return. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in disputes.
Up to 50% refund deduction for decreased value on used or damaged returns
When you issue a refund for an item that was returned after it was used or damaged by a buyer, and you have a track record of delivering on your service promise, we’ll give you the ability to protect yourself by deducting up to 50% of the refund to recover the decreased value of the item. If there are any issues with buyers that may negatively impact you, we’ll take care of them by removing any negative and neutral feedback, defects, and open cases in disputes.