Security Center

RECOGNIZE SCAM 

SECURITY CENTER 

Scammers will try to reach you where you least expect it, including by phone, email, or text message. Be suspicious of any unusual request for your personal or financial information. Don’t click on links that come from people you don’t know, and don’t respond. It’s safest just to delete these messages. Follow these tips to help you recognize and protect yourself from fraud and scams: 

Email phishing is one of the most common ways that people become victims of financial fraud, ransomware, or worse. Be suspicious of any email that promises a deal that is too good to be true, demands you take immediate action, includes attachments or links, or asks you for personal information. Never click on a link or open a file in an email unless you are absolutely certain that you know the sender and that the message itself makes sense. 

Be suspicious of any request for personal or account information. AREExpress will never ask you to confirm your account password or personal details by e-mail. 

Never open or download files attached to emails you aren’t expecting, even if they seem to come from people or businesses you know. These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! 

Watch out for pop-ups that tell you that you need to verify account information, click a link, or download software. When in doubt, close your browser and type in the company’s URL or use a familiar bookmark. 

Scammers will try to reach you where you least expect it, including by text. Don’t click on links that come from people you don’t know, and don’t respond. It’s safest just to delete these messages. 

Don’t respond to phone requests for your account information either. AREExpress will never ask you for your password or financial information over the phone. 

RECOGNIZE FAKE EMAILS 

Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: help@areexpress.com"). Just because an email looks real doesn't mean it is. To report a fake email that looks like it came from AREExpress, forward it as an attachment to fraud@areexpress.com. Here are some signs to watch out for: 

Fake email 

Fake emails often ask you to reply to the message with confidential information. 

Fake emails often use urgent and threatening language and instruct you to update your information or risk account suspension. 

Fake emails might include attachments.
Fake emails often have a generic greeting like "Attention AREExpress member." 

Real AREExpress email 

We won't ask you to provide confidential information by email. 

Important messages about your account will also be in the Messages center in your AREExpress dashboard will not request personal data such as your password, credit card, or bank number in an email. 

Our emails never include attachments. If you receive a message with an attachment, don't open it. 

Our emails usually greet you by the first and last name you registered on your AREExpress account, and your AREExpress username. 

RECOGNIZE FAKE WEB PAGES 

Fake emails often include links to fake web pages designed to trick you into giving up your financial or account information. Here are some tips to help you determine if a web address goes to a real AREExpress web page: Watch out for fake URLs (web addresses) 

Even if the web address contains the word "AREExpress", it might not be an AREExpress website. Real AREExpress web addresses have ".areexpress.com/" in them. There won't be anything between the period and "AREExpress" and there won't be anything after the ".com" and the first forward slash (/). https://www.areexpress.com 

If you're signing in with your AREExpress username and password, be sure that the web address starts with https://areexpress.com/user/login. Look for the "s" in "https," which indicates that you're signing in to a secure server. This is one more way you can help protect your personal information. 

When in doubt, start at the AREExpress home page. If you want to sign in to AREExpress or enter personal information, the safest way is start at the AREExpress home page. Type www.areexpress.com in your browser and go from there by selecting the website of a country you want to visit, then click on login which will take you to www.areexpress.com/user/login. 

Make sure you're on a real AREExpress login page. Before you log in to AREExpress, make sure you're really on our website by checking the web address (URL) on the login page. Other AREExpress companies and international sites have same web addresses for their login.
Sign in web addresses for AREExpress and our other companies: 

WHEN YOU BUY AND SELL NOTICE TO SELLERS: 

To help ensure that the world can shop safely on AREExpress, we are updating the protocols we use to secure communications to and from AREExpress systems. 

Make sure you are logged in to the real AREExpress site. 

Complete your payment using one of our available payment method. 

Do not share your credit card or other financial information over email or text. 

Don’t be fooled by fraudulent emails directly from the seller telling you that there was something wrong with your payment. 

Don’t be fooled by offers to get a better price by paying outside of AREExpress or by using an unapproved payment method. 

Due to potential for fraud, we don't allow buyers and sellers to complete sales outside of AREExpress. These sales are not eligible for Feedback, requests for contact information, or AREExpress's problem resolution services. 

The AREExpress Money Back Guarantee covers the purchase price plus original shipping if the item doesn't match the seller's description. Buyers need to pay with an eligible payment method. Cash, checks, and money orders are not covered by the AREExpress Money Back Guarantee. 

Don’t transfer money directly into a seller’s bank account. Instead, use one of our secured payment gateways such as PayPal, where money is transferred between two electronic accounts. 

Avoid communicating with sellers privately off from AREExpress. The record of your communications will provide helpful backup information in case you have problems with your purchase or payment later. 

Don’t agree to unusual requests to make additional payments for shipping or other previously unlisted charges after the sales transaction is complete. 

Don’t share unnecessary personal information with buyers or sellers. 

Never accept over payments from buyers for items, especially if the buyer asks to be reimbursed for overpayment. Requests like this are often part of a counterfeit cashier's check scheme.